Delivery and returns
As part of our commitment to service, we undertake to deliver our products as quickly as possible at a time that’s convenient for you. We offer free standard delivery service on all orders over £100.00 (exc. VAT) on our own transport with a team of dedicated drivers. Next day delivery is available to the vast majority of mainland UK postcodes and you can see if this option is available for your postcode area at the checkout screen before you enter your payment details.
We are committed to providing as wide a range of products as possible for standard delivery but some products on our website are only available to order. These are marked with a symbol and the estimated lead time.
Standard and next day delivery may not be available for certain items or postcodes. We try to make deliveries free wherever possible but some out-of-area postcodes may incur delivery charges. All our couriers need a signature on delivery. To make sure your delivery is as smooth as possible, please ensure that somebody is available at the delivery address you have provided to sign for your package if necessary.
Place your order by 3.00pm and we will deliver within 2 working days for account customers and 5 working days for non-account customers (subject to availability). If your order is placed after 2.00pm it will be delivered within two working days from the next working day after. All orders over £100.00 on our standard delivery service are available free-of-charge.
Next Working Day Delivery
Place your order by 2.00pm and we will deliver the next working day (If this is Friday it will be delivered on the following Monday). All next day deliveries will incur a delivery charge of £9.99.
Minimum Order Value
Orders of less than £100.00 may incur an administration charge of £10.00. This will be applied at point of checkout if applicable before we take your payment details.
Value Added Tax (VAT)
All order values and delivery charges referred to above are exclusive of VAT which will be added at point of checkout.
Business to Business Sales
As the majority of the products we supply are intended for use by the professional market only, we are unable to supply to the retail market or to a member of the general public. You will be asked at point of checkout to confirm this before payment is taken. To this end we are only able to delivery to company/business addresses.
If a product is classified under COSHH regulations as being hazardous, additional delivery charges may apply.
Cancellation of Order
If you wish to cancel all or part of your order, please click on the download link below to access and complete a Cancellation Form. The completed form should be emailed to firstname.lastname@example.org and a copy enclosed with the goods being returned. All orders cancelled within 7 days of receipt of order will be refunded in full. Orders cancelled within 28 days of receipt will be examined within a reasonable time and where the goods are found to be defective; the price of the goods will be refunded in full. A re-stocking charge may be applied where goods are returned and found not to be defective.
Return of Items
It is your responsibility to ensure goods are returned in their original packaging and in a resalable condition. We do not accept return of part-used items including part-used cases of product. We do not accept liability for goods lost or damaged during transit and advise you to package the product carefully to avoid damage. If you are an account customer, it may be possible to arrange collection for the returned items on our own transport. Please call 0800 301 0442 to speak to a member of our team. All goods being returned (unless the above applies) should be made by registered post or by a courier. We do not refund the costs of delivery of the returned goods.
Please see our full Terms and Conditions of Sale for further information on our Returns Policy.