Terms and conditions

By accessing this website and/or placing an order, you agree to be bound by Knighton Janitorial’s terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do no use this website.

The below are extracts taken from our full set of terms and conditions. You can download a full set of our terms and conditions at the bottom of this page.


We operate the website www.knightonjanitorial.com. We are Knighton Janitorial Limited, a limited company and our registered and trading address is Unit 18, Willow Road, Trent Lane Industrial Estate, Castle Donington, DE74 2NP. Our VAT number is 799698518.


3.1 By placing an Order through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old; and
(c) you are not buying the Goods as a consumer and not for resale.


4.1 After you place an Order, all Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an Order Acceptance. The contract between us (Contract) will only be formed when we send you the Order Acceptance.


5.1 Delivery of the Goods shall be completed on the completion of delivery of the Goods at the Customer’s premises

5.3 Any times or dates stated on our site for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by:
(a) any event beyond a party's reasonable control, including the default of suppliers or subcontractors; or
(b) the Customer's failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
5.5 The Supplier may deliver the Goods by instalments if certain Goods ordered are not available for delivery at the time the Contract is made. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.


6.1 The Supplier warrants that on delivery the Goods shall conform with their description and be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
6.2 Goods, if expressly stated, are supplied with the benefit of a manufacturer’s warranty agreement and warranty process.


7.1 The risk in the Goods shall pass to the Customer on completion of delivery.
7.2 Title to the Goods shall not pass to the Customer until the Supplier has received payment in full (in cash or cleared funds) for the Goods.


8.1 The price of the Goods (plus VAT and delivery costs) shall be the price set out on our site from time to time, except in cases of obvious error.
8.2 Prices of Goods and postage and packaging charges are liable to change at any time, but changes will not affect Orders in respect of which we have already sent you an Order Acceptance.
8.3 Our site contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the Goods' correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject your Order and notify you that we are rejecting it.
8.4 The payment of the Order for the Goods shall be made by the Customer to the Supplier via SagePay at the time the Goods are ordered unless the Goods ordered are from an Account Holder.


10.1 Nothing in these Conditions shall limit or exclude the Supplier's liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987.


12.1 Unless otherwise specified all content and materials published on our site are presented solely for your private, personal and non-commercial use.


14.1 The Customer is advised to read:
(a) The Supplier’s privacy policy which sets out how the Supplier collects, uses and processes personal data


15.1 Without prejudice to clauses 5, 6 and 10, or the statutory rights of the buyer:

(a) any Good returned where orders have been placed via out site, which have been cancelled within seven days of receiving the Goods, the Company will refund the price of the Goods in full; (b) where an order has been cancelled within 28 days of receiving the Goods, the Company will examine the returned Goods within a reasonable time. Where Goods are found to be defective, the price of the Goods will be refunded in full; (c) where Goods returned in accordance with clause 15.1(b) are found not to be defective, the Company reserves the right to deduct a re-stocking charge of 20% of the Price of the Goods from any refund to the Buyer.

15.2 All goods must be returned unused, in their original packaging and in a re-saleable condition (to be determined in the Company’s absolute discretion) and that the Buyer will be responsible for the costs of returning the Goods to the Company. Costs of delivery to the Buyer (if any) will not be refunded.

Download terms and conditions here

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